Privacy 

ProCraft cares about your privacy. Therefore we only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our services with care. We will never pass on your personal details to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by ProCraft PDR Tools. The starting date for the validity of these conditions is 01/01/2020, with the publication of a new version the validity of all previous versions expire. This privacy policy describes what information about you is collected by us, where this data is used for and with whom and under what conditions this data can possibly be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide us. 

If you have any questions about our privacy policy, please contact us. You can find the contact information at the bottom of this document.

About the data processing

Below you can read how we process your data, where we store it, what security techniques we use, and for whom it is transparent.

Webshop software

Our web shop was developed with the software of ProCraft & Agent. The personal data you provide to us to take advantage of our services will be shared with this party. ProCraft & Agent has access to your data to provide (technical) support to us, and will not use your data for any other purpose. Comodo is obliged to take appropriate security measures in accordance with our agreement with them. These security measures consist of the implementation of SSL encryption and a strong password policy. Comodo uses cookies to collect technical information about your use of the software, no personal data is collected and / or stored. Comodo reserves the right to share data collected in-house to improve services.

Email and mailing lists
MailChimp
Our website uses MailChimp, a third party that sends e-mail traffic and newsletters from our website. All confirmation e-mails you receive from our website and web forms are sent via MailChimp servers. MailChimp will never use your name and email address for its own purposes. You'll see a 'unsubscribe' link below each email automatically sent via our website. If you click here, you will no longer receive emails from our website. Your personal data is stored securely by MailChimp. MailChimp uses cookies and other Internet technologies to clarify whether e-mails are opened or read. MailChimp reserves the right to use your data for further development of the services and to share (anonymize) the information with third parties.

Payment processors
Parts are parts
We use the PayTR platform for credit card payments to handle (some of) payments in our web store. PayTR processes your name, address and residence information and payment information, such as your bank account or credit card number. PayTR has taken appropriate technical and organizational measures to protect your personal data. PayTR reserves the right to use your data to further improve the service and share (anonymized) data with third parties.
All of the above assurances regarding the protection of your personal data also apply to parts of PayTR's services where it interacts with third parties. PayTR will not store your data for longer than permitted by law.

Shipping and logistics
TNT, UPS, DHL, Fedex Express Cargo (4-7 working days varies by country )

Local Post, road shipment
If you place an order with us, it is our job to deliver your package to you as soon as possible. We use FAST services to handle deliveries. Therefore, we need to share your name, address and residence information with FAST. FAST is committed to confidentiality and will keep your information confidential. FAST does not use your personal data for any purpose other than those described above.

Purpose of data processing
General purpose of machining
We use your data only for the benefit of our services. This means that the purpose of processing is always directly related to the order you provide. If you share information with us, we will use this information to contact you later for commercial purposes - against your will - we ask for your express permission.
Your information will never be shared with third parties except to comply with accounting, shipping and other administrative obligations. All of these third parties are kept confidential by agreement between them or on the basis of an oath or legal obligation.

Automatically collected data
The data collected automatically by our website is processed to further improve our services. This information (such as your IP address, web browser and operating system) is not personal data.

Participation in tax and criminal investigation
ProCraft may be held on the basis of a legal obligation to share your data with respect to government tax or criminal investigation. In such a case, we will have to share your data, but we will oppose it within the scope of the law.

Storage times
We keep your information as long as you are our customers. This means that we protect your customer profile until you no longer want to use our services. If you tell us this, we will consider this as a demand for the right to be forgotten. On the basis of applicable administrative obligations, we must keep your invoices with your (personal) data so that we will retain that data for the current period. However, employees no longer have access to data other than the administratively required data in your customer profile and the documents we generate based on your order.

YOUR RIGHTS 
Based on applicable Turkish law, you as a party have certain rights with respect to personal data processed by us or by us. 

We explain what rights they have and how you can call them.
In principle, we will only send copies of your data to your previously known email address to prevent abuse. If you wish to receive data at another email address or by mail, for example, we will ask you to identify yourself. We keep records of completed requests, and manage anonymous data if the right to be forgotten is requested. You will receive all copies and copies of the data in machine-readable data format that we use in our systems. If you suspect that we have misused your personal data, you have the right to file a complaint with the Data Protection Agency of Turkey at any time.

Right to audit
You have the right to review the data we process or process at any time regarding your contact or which can be tracked back to you. You can contact him about privacy issues. We will respond to your request within 30 days. If your request is fulfilled, we will send you a copy of all data with an overview of the processors with this data, specifying the category in which we store this data, with a known email address to us.

Right to rectify
You have the right to correct any data that we process or process that may be tracked or related to your contact. You can send a request to our privacy contact about this. We will respond to your request within 30 days. If your request is met, we'll send us confirmation that the information at the known email address has been changed.

Right to restrict processing
You have the right to limit our data about your contact or that we process or track back to you at any time. You can send a request to our privacy contact about this. We will respond to your request within 30 days. If your request is met, we'll send a confirmation to the email address that we know will not process the data until you cancel the restriction.

Transfer right
You always have the right to have data that we process or process and which is related to your person or that can be tracked back to you, performed by another party. You can send a request to our privacy contact about this. We will respond to your request within 30 days.
If your request is fulfilled, we will send you copies of all information processed by or processed by other processors or third parties at any other email address known to us. Probably we cannot continue the service in such a case, because the secure connection of data files can no longer be guaranteed.

Right of appeal and other rights
In some cases, you have the right to object to the processing of your personal data by or on behalf of ProCraft. If you object, we will immediately stop processing the data pending your appeal. If your appeal is well established, we will make copies of the data we process or provide to you, and then permanently stop the process. You also have the right not to be subject to automatic individual decision making or profiling. We do not process your data with this right. If you feel this is the case, please contact our contact person for privacy issues.

Cookie

Google Analytics
Through our website, cookies are placed from the American company Google as part of the "Analytics" service. We use this service to track and retrieve reports on how visitors use the website.
This processor may be required to provide access to this data on the basis of applicable laws and regulations. We collect information about your browsing habits and share it with Google. Google can interpret this information along with other data sets so that it can track your actions on the Internet. Google uses this information to provide, among other things, targeted ads (Adwords) and other Google services and products.

Cookies from third parties
If third party software solutions use cookies, this is stated in the privacy statement.

Social media
Facebook
If you're using Facebook, you can receive a message and / or ad in your social media account if you're signed in. ProCraft PDR Tools cannot access your social media account, but you can share useful or useful articles you like on Facebook. If you ask us a question via social media, we'll record this message and your account name so we can respond to your message.

Report data leak
If we become aware of a security breach in which personal data is disclosed,

Changes to the privacy policy
We reserve the right to change our privacy policy at any time. On this page you will always find the most recent version. If the new privacy policy affects the way in which we process already collected data relating to you, we will notify you by e-mail.

Contact details
ProCraft Pdr Tools
K.pinar, Köymen street No:58 Osmangazi / Bursa/ Turkey
+90 507 376 35 17 , +90 224 272 10 74
info@procraftpdrtools.com